Stop Phone Slamming -- Switching of Your Long Distance Phone Service Without Your Knowledge
(Separate Website)
This brochure explains your right to choose any long distance carrier you want and the right to select the calling plan and service features offered by your carrier. It tells how to protect yourself against switching of your long distance phone service without your knowledge or consent, what to do, and where to go to get help. This is a downloadable PDF document.
By: National Consumer Law Center
Read this in:
Spanish / Español
Heating Assistance Program (HAP) Alaska's Heating Assistance Program helps low-income households with home heating expenses. This web site explains the program, which runs from November 1 through April 30, and includes an application that you can download as a PDF file.
By: State of Alaska Division of Public Assistance
3 AAC 52.450. Disconnection of Service
(Separate Website)
Want to know what your rights are when dealing with a utility and a disconnection of service? The Alaska Administrative Code gives clear details about when, how, and under what circumstances a disconnection may occur.
By: State of Alaska
Consumer Assistance
(Separate Website)
Having problems with your utility company? You can find information or file a complaint with the Regulatory Commission of Alaska.
By: State of Alaska
Dealing With Utility Companies Regarding Disputed Bills and Utility Deposits
(Separate Website)
This covers several subjects, The Public Utilities "Duty to Serve", Billing Disputes, Deposit Requirements, Information About Affordability Programs, Contacting Your State Utility Commission and much more.
By: National Consumer Law Center
How To Help Older Americans Avoid Loss Of Utility Services
(Separate Website)
Maintaining utility service is a crucial issue for older Americans. While these consumers may not be able to afford to pay their utility bills, they cannot afford to go without service either. For older consumers it may be particularly difficult to cut back on their use of basic utilities, especially during the winter or summer months, because of the serious threat that extreme temperatures can pose to their health. For retired or disabled seniors, reducing their basic electric, gas, or water bills will be even harder because they may spend more time at home. This issue of Consumer Concerns for Older Americans offers practical advice on how to prevent a utility termination before it is threatened and how to challenge a pending utility termination.
By: National Consumer Law Center
Lifeline & LinkUp
(Separate Website)
Are you in need of phone service? Do you have a financial hardship? Are you on a governmental or Tribal assistance program? You may qualify for this discount service. You can check your eligibility and fill out an application to give to the telephone company. You may be required to verify your eligibility.
By: State of Alaska
Adobe Acrobat Reader required. (If you are using a screen reader that does not support PDF format, copy the PDF link, and use the Access Adobe online form to convert this file to HMTL text.)
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(Separate Website)
